Kirkya Privacy Policy – Your Data, Protected

Kirkya is an online betting and casino platform operating at kirkya.io. When you register and use Kirkya, we act as the data controller responsible for your personal information. That means we decide how and why your data is collected and processed, and we are accountable for keeping it safe.

This Privacy Policy applies to all users of the Kirkya platform, including the website, mobile experience and any associated apps or services. It covers all personal data collected from the moment you visit the site, whether or not you create an account.

Kirkya collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment providers. Here is a breakdown of what we collect and why:

Kirkya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law or regulatory obligation.

Kirkya uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which Kirkya processes your data are:

• Account management: Creating, maintaining and securing your Kirkya account.
• Payment processing: Handling deposits, withdrawals and transaction verification.
• Identity verification (KYC): Confirming your identity and age as required by our licensing obligations.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering and bonus abuse.
• Customer support: Responding to your queries, complaints and account requests.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying protective measures where appropriate.
• Platform improvement: Analysing usage data to improve the Kirkya experience, fix bugs and develop new features.
• Marketing communications: Sending you promotional offers and updates — only where you have given consent, and you can opt out at any time.
• Legal compliance: Meeting our obligations under applicable laws and regulations.

Kirkya processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered Kirkya player — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and licensing requirements.
• Legitimate interests: Processing is necessary for Kirkya's legitimate business interests, such as fraud prevention, platform security and improving our services — provided these interests are not overridden by your rights.
• Consent: For certain processing activities such as marketing communications, Kirkya relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Kirkya does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: bKash, Nagad, Rocket and other payment processors receive the financial data necessary to process your transactions.
• Identity verification services: Third-party KYC providers may receive your identity documents to verify your age and identity.
• Game providers: Licensed game studios that supply games on the Kirkya platform may receive anonymised usage data for technical and fairness auditing purposes.
• Regulatory and legal authorities: Kirkya may be required to share data with licensing bodies, law enforcement or government agencies where required by law.
• IT and security service providers: Companies that help Kirkya operate its infrastructure, hosting and security systems may have access to data as part of their service delivery, under strict confidentiality agreements.

All third parties with whom Kirkya shares data are required to handle it securely and in accordance with applicable data protection standards. Kirkya does not permit third parties to use your data for their own marketing purposes.

Kirkya uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is what we use and why:

• Essential cookies: Required for the platform to function. These cannot be disabled. They handle things like keeping you logged in and remembering your session.
• Analytics cookies: Help Kirkya understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Kirkya platform. Kirkya does not use third-party advertising cookies or tracking pixels for external ad networks.

Kirkya retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the legal requirements that apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for three years from the date of the last interaction.
• Technical and usage data: Retained for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

Once the applicable retention period expires, Kirkya securely deletes or anonymises your data so that it can no longer be linked back to you.

You have a number of rights in relation to the personal data Kirkya holds about you. Kirkya is committed to honouring these rights promptly and without unnecessary barriers. Here is what you can ask for:

Kirkya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Kirkya's servers.
• Encrypted storage of sensitive data including passwords and financial information.
• Strict access controls ensuring that only authorised Kirkya personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Kirkya platform.
• Two-factor authentication options available to all registered players.
• Automated monitoring systems that detect and alert on suspicious activity in real time.

While Kirkya takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, Kirkya will notify you and the relevant authorities as required by law, without undue delay.

Kirkya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Kirkya platform or provide any personal information to us.

If Kirkya becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on Kirkya, please contact us immediately at [email protected] so we can take prompt action.

Kirkya reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players by email or through an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent version of the policy. We encourage you to check this page from time to time to stay informed about how Kirkya protects your privacy. Continued use of the Kirkya platform after any update constitutes acceptance of the revised policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way Kirkya handles your personal data, please get in touch with our team. We are here to help and will always take privacy concerns seriously.

• Email: [email protected]
• Subject line for privacy queries: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: Within 72 hours for general queries; within 30 days for formal data rights requests.

For questions about responsible gaming or account self-exclusion, please visit the Responsible Gaming page or contact support directly. For the full rules governing your use of Kirkya, please read our Terms and Conditions.